Return Policy

Return Period

For consultation services, refund requests must be submitted within 7 days of service completion. For physical products or components purchased through our services, returns must be initiated within 14 days of delivery, unless otherwise specified at the time of purchase.

Return Conditions

To be eligible for a return, the following conditions must be met:

• The return request is submitted within the specified return period
• For physical products, items must be in their original condition, unused, and in original packaging with all accessories included
• Proof of purchase or service agreement is provided
• The item or service has not been damaged due to misuse or negligence

Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to our error, a defective product, or as otherwise specified in your service agreement. If you receive a damaged or incorrect item, we will cover the return shipping costs.

Return Process

To initiate a return, please follow these steps:

1. Contact us at onlineY3mxs9K1m or through our contact page to request a return authorization
2. Provide your order number, service details, and reason for return
3. Wait for confirmation and return instructions from our team
4. For physical products, package the item securely and ship it to the address provided
5. Once we receive and inspect the returned item, we will process your refund or replacement

Please allow 5-10 business days for us to process your return after we receive the returned item.

Non-Returnable Items

The following items or services are generally not eligible for return:

• Customized or personalized services that have been completed
• Digital products or downloadable content that has been accessed
• Items damaged due to misuse, abuse, or normal wear and tear
• Items returned without original packaging or missing accessories
• Services that have been fully delivered and completed

General Legal Requirements

This return policy complies with applicable consumer protection laws. Your statutory rights as a consumer are not affected by this policy. If you are located in a jurisdiction that provides additional consumer rights, those rights will apply in addition to the terms outlined here.

Order Cancellation Policy

You may cancel an order or service booking before it has been processed or started. To cancel:

• Contact us as soon as possible with your order or booking reference
• Cancellations made before service commencement will receive a full refund
• Cancellations made after service has begun may be subject to partial refund based on work completed
• We will process cancellation requests within 2 business days

Refund Procedure

Once your return is approved and processed:

• Refunds will be issued to the original payment method used for the purchase
• Processing time for refunds is typically 5-10 business days after approval
• You will receive a confirmation email once the refund has been processed
• Please note that it may take additional time for the refund to appear in your account, depending on your financial institution

For consultation services, refunds are evaluated on a case-by-case basis and are subject to the specific terms agreed upon at the time of service engagement.

Consultation Services

Candlevylight provides computer assembly consultation services. As consultation services are delivered upon completion, refunds are subject to the specific terms agreed upon at the time of service engagement.

Service Modifications

If you need to modify or cancel a scheduled consultation, please contact us as soon as possible. We will work with you to reschedule or adjust services based on availability.

Component Purchases

If you purchase computer components through our consultation services, return policies for those components are subject to the manufacturer's or supplier's terms and conditions.

Contact Us

For questions about returns or refunds, please contact us at onlineY3mxs9K1m or visit our contact page. We are here to help resolve any concerns you may have.